Help
When something goes wrong.
Installing
- Windows says the app is unrecognisedThe installer isn't code-signed yet. Choose More info → Run anyway, or verify the SHA-256 from the download page first.
- The AppImage won't startMake it executable:
chmod +xthe file. On some distributions you also need FUSE installed. - Nothing for macOSThere is no macOS build. Running from source is possible but unsupported.
Using it
- A name won't openNames are checked against a public record, and that check needs a moment on a cold start. If it persists, the name may not have any content published to it.
- My page published but the bare name won't open in Wildroot
Known, and being fixed. The
yourname.w3.hns.onelink works everywhere in the meantime. - Mail app won't connectUsername is your full address;
the password is the mailbox password shown on Wildroot's Mail page.
Incoming
mail.hns.one993 (SSL/TLS), outgoingmail.hns.one465 (SSL/TLS). - I'm asked to unlock my vaultIf you set a vault password yourself, that prompt is correct and there is no way around it — that is the point of it. If you never set one and are still being asked, you're on an old build; install the current one.
Where your data lives
Your keys and vault are in your user profile directory — under
%APPDATA%\hnsone-browser on Windows and
~/.config/hnsone-browser on Linux.
Uninstalling the browser does not delete them; deleting that folder
does, permanently, including the keys to your name.